Refund policy

We have a 30-day return policy: you have 30 days from the date your order is delivered to request a return or refund.

Not happy with it? Just tell us.
If you opened a product and it isn't for you, email support@shinergylife.com with your order number within 30 days of delivery and we'll refund you. You don't need to send opened product back.

Items that need to be sent back
Unopened product, hats and tumblers should be returned. Once your return is approved, we'll email you a return shipping label and instructions. Items sent back without an approved return can't be accepted.

Damages and issues
Please check your order when it arrives and contact us right away if anything is damaged, defective or wrong, so we can make it right.

Restocking fees
A 5% restocking fee is deducted from the refund on items that are sent back.

Exchanges
The fastest way to get what you want is to request a refund for the item you have and place a new order for the item you'd like.

Refunds
Once your refund is approved, it is issued to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since your refund was approved, contact us at support@shinergylife.com.